Returns & Exchanges

Because the purchase is made outside a physical retail establishment, you have the right, under Article 49 of Brazil's Consumer Protection Code, to withdraw from the purchase within 7 (seven) calendar days of receiving the piece, with no need to give a reason. In that case, we refund the amount paid in full, including outbound shipping, within 10 business days of receiving the piece back, using the same payment method used for the purchase.

For withdrawal within the legal period, manufacturing defects, shipping damage, or a piece that does not match what was ordered, the Studio covers return shipping — we will send a prepaid shipping label or arrange pickup of the piece, depending on the region.

For voluntary exchanges outside the legal window and with no defect, which the Studio may accept as a courtesy, return shipping is paid by the buyer.

The piece must be returned in its original packaging (or equivalent), unused, with all accessories and certificates included.

Because many of the studio's pieces are handmade, they may show small natural variations in color, texture, welding or finish — these variations are part of each piece's identity and are not considered defects. This does not, however, limit the Studio's responsibility for real manufacturing defects, structural deformities or improper function.

If a piece has a manufacturing defect, contact us as soon as the problem is identified. For apparent defects, the deadline to report it is 90 calendar days from receipt; for hidden defects — which only become apparent after some time in use — that 90-day period starts counting from the moment the defect becomes evident, in accordance with Brazil's Consumer Protection Code.

Once a defect is confirmed, the Studio has up to 30 days to fix it. If that is not possible, or the deadline is not met, you may choose between replacement of the piece, a proportional price reduction, or a full refund, under Article 18 of the Consumer Protection Code.

When you receive the piece, check the packaging and the product in front of the courier whenever possible. If you notice damage caused by shipping, photograph the packaging and the piece and let us know within 7 calendar days of receipt, so we can resolve it quickly.

Pieces produced specially on request, with customization defined by the client, follow the same right-of-withdrawal and warranty rules described above. Any additional terms on timing and cancellation, when they exist, are always agreed in writing at the time of order.

Purchases completed directly with partner galleries, stores or marketplaces (listed on the Contact page) follow that partner's own commercial terms, payment methods, delivery and exchange policy — the partner is responsible for handling that sale, without prejudice to the responsibilities legally applicable to Studio Stefanovicz as the piece's manufacturer.

When a purchase is presented on this site but completed on the Studio's official sales environment, or arranged by WhatsApp or email directly with the studio, this policy applies in full — Atelier de Artes Stefanovicz remains responsible as the manufacturer and seller of the piece in all of these cases.

To start a return, exchange or warranty claim, contact us by WhatsApp or at studiostefanovicz@gmail.com, with the piece's name, the date of purchase and, if relevant, photos of the issue.